Better Business Bureau

Company Description:

BBB’s mission is to be the leader in advancing marketplace trust. We do this by:

-Setting standards for marketplace trust
-Encouraging and supporting best practices by engaging with and educating consumers and businesses
-Celebrating marketplace role models
-Calling out and addressing substandard marketplace behavior
-Creating a community of trustworthy businesses and charities

BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics, intent, and working toward a diverse, inclusive and equitable marketplace. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.